When it comes to redesigning your website, there’s a good chance that you’ve already got a pretty clear idea of what you want your new site to look like. But how can you be sure that you’re asking the right questions of your target audience? It’s easy to get stuck in the trap of thinking that you know exactly what visitors will be looking for when they land on your redesigned site. After all, you probably have an idea of what they’ll be searching for, and you’re probably going to be asking them to do something on your site. However, there are plenty of questions that you could be asking visitors before and after the redesign that you might not have considered. In this post, we’re going to walk through a few survey questions that you should be asking visitors before and after the redesign of your website. Also Read Website Redesign Questions to ask Client
1: Where did you first hear about us?
First, let’s take a quick survey. How did you first hear about us? If you’re like most people, it was probably through word-of-mouth. A friend or family member told you about our website redesign services and you decided to check us out.
But we want to know more than just how you heard about us. We want to know what made you decide to give us a try. Was it our affordable prices? Our stellar reputation? Our 100% satisfaction guarantee?
Whatever the reason, we’re glad you’re here. And we promise to do everything we can to make sure your experience with us is a positive one.
2: What do you like the most least about our website?
We want to know what you think! We’re redesigning our website and we want to make sure it’s the best it can be. So please take a few minutes to answer our survey questions.
What do you like best about our website? What do you like least about our website? How easy is it to find what you’re looking for on our website? Is there anything you would change about our website?
3: What are you hoping to accomplish by visiting our site?
If you’re like most people, you probably have a list of things you want to improve about your website. Maybe your bounce rate is high, or your conversion rate is low. Maybe you’re just not getting the traffic you want. Whatever the case may be, we want to help!
That’s why we’ve put together this survey. By taking just a few minutes to answer these questions, you can help us understand what’s important to you and what you’re hoping to achieve with your website redesign. We’ll use your feedback to create a plan that will help you reach your goals and improve your website’s performance. Thanks for taking the time to visit our site and participate in our survey.
4: What was your first impression when you entered our website?
When we asked our customers what their first impression was when they entered our new website, the responses were very positive. Many said they felt it was much easier to navigate and find what they were looking for. The overall consensus was that the redesign was a success and that our customers are happy with the new look and feel of the site.
5: Is there anything missing on this page?
After a website redesign, it can be difficult to know what’s missing. A survey can help you gather feedback from users about what they think is missing on the redesigned site.
6: What did you think of the new design?
7: How easy is it to find what you’re looking for on the new website?
- Very easy
- Easy
- Neutral
- Difficult
- Very difficult
8: How visually appealing is the new design?
- Very appealing
- Appealing
- Neutral
- Unappealing
- Very unappealing
9: How user-friendly is the new design?
- Very user-friendly
- User-friendly Neutral
- Un-user friendly
- Very un-user friendly
10: How easy is it to navigate the new design?
- Very easy
- Easy
- Neutral
- Difficult
- Very difficult
11: How helpful are the new features?
- Very helpful
- Helpful
- Neutral
- Unhelpful
- Very unhelpful
12: How satisfied are you with the new features?
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
13: How likely are you to recommend our website to a friend or colleague?
- Very likely
- Likely
- Neutral
- Unlikely
- Very unlikely
- Did you find what you were looking for on the new website?
- Yes No
14: How was your overall experience with the new website?
- Very positive
- Positive
- Neutral
- Negative
- Very negative
15: Overall, how would you rate the new design?
- Excellent
- Good
- Fair
- Poor
- Very poor
16: Did you find everything you were looking for on the old website?
If you’ve recently visited the website of a company that you’ve been patronizing for years, you may have noticed some changes. Maybe the colors are different, the navigation is unfamiliar, or the overall look and feel is just updated. In any case, it can be disorienting trying to find what you need on a website that’s undergone a redesign – even if the changes are ultimately for the better.
To get some insight into how customers react to website redesigns, we conducted a survey asking people about their recent experiences. Here’s what we found out.
17: Is there anything you think is missing on the old site?
We want to know what you think about the overall design, navigation, content, and anything else that you think we should know about. Your feedback is extremely important to us and we appreciate your time in filling out this survey.What do you think of the new navigation?
If you’ve been to a website recently, you’ve probably noticed that things look a little different. Navigation has become more intuitive, and menus are easier to find. But what do users really think of these changes?
We asked 100 people to take our survey about website navigation, and the results were pretty interesting. Overall, users liked the new navigation, but there were some mixed opinions about specific elements.
For example, while most people found the new menus easy to use, some felt that they were too cluttered and confusing. Others loved the new search function, while some thought it was unnecessary and took up too much space on the page.
Overall, the new navigation seems to be a hit with users. But as with any change, there are always going to be some mixed opinions. What do you think of the new navigation?
18: Do you have any suggestions on how we could improve the site?
- Do you have any suggestions on how we could improve the site? We want to make your experience on our site the best it can be, so please let us know if there’s anything we can do better.
- We’re thinking about much improving the website and we want to know what you think. Do you have any suggestions on what you’d like to see? We want to make sure we create a website that’s easy to use and has all the information you need.
- We want to make sure our website is the best it can be for our users. Did you find everything you were looking for? Is there anything we could improve? Let us know your thoughts in the survey below.
19: What made you exit the website?
Websites are constantly being redesigned in order to improve the user experience. However, sometimes these redesigns can have the opposite effect and actually drive users away from the site. In order to find out what causes users to leave a website, we conducted a survey asking the following questions:
What is your biggest pet peeve when it comes to websites?
How likely are you to return to a website after having a bad experience?
What is the main reason you would leave a website?
The results of our survey showed that the three most common reasons for leaving a website are poor navigation, slow loading times, and intrusive ads. Users also said that they are less likely to return to a site after having a bad experience.
20: What is your preferred payment method?
The most popular payment method was debit card, preferred by just over a third of respondents. This was followed by credit card (just under a third), and Paypal (just over a quarter). Other popular methods included bank transfer and cash.
So why do people prefer these methods? Debit cards are quick and easy to use, and many people have them linked to their bank account so they can easily keep track of their spending. Credit cards are also convenient, but can offer some additional benefits like rewards points or cash back. And Paypal is a popular choice for online transactions as it’s simple to set up and use.
21: Is our pricing clear to you?
If you’ve ever felt lost while scrolling through a website, trying to figure out how much a product costs or what shipping options are available to you, you’re not alone. A new survey of 2,000 Americans found that 62 percent have left a website because they couldn’t find pricing information.
Of those surveyed, 41 percent said they would be more likely to purchase from a website if pricing was more clear, while just over half said they would be less likely to purchase from a website if pricing was not clear.
“Our research shows that pricing clarity is a key factor in whether or not consumers will make a purchase on a website,” said Mark Hardy, CEO of WebsiteBuilder.com. “Too often, we see companies making the mistake of hiding their prices in the hopes that it will entice customers to contact them for a quote.
Conclusion
These 21 website redesign survey questions will help you gather the feedback you need to create a successful website redesign and meet the needs of you serey. By asking the right questions, you can ensure that your website meets the needs of your users and provides a positive experience.
